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Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
For LED lights, the order range is from 5 to 5000pcs, depending on the total value and specific models required.
What are your payment terms?
We accept TT, LC, West Union, Alipay, and PayPal. For orders under USD 3000, 100% T/T in advance is required. For larger orders, a 30% deposit is needed, with the balance due before shipment.
How long does shipment and production take?
Samples or small quantities are usually produced within 7-15 days. Large or customized orders may take up to 30 days. We also offer partial mixed loading to save you time and costs.
Do you offer OEM services?
Yes, we provide full OEM services, including printing your logo on products or packaging (subject to extra tooling charges).
What is the warranty period for your products?
We typically offer a 2-year warranty for most products. Professional customized models may come with 3 years or more, while promotional models carry a 1-year warranty.
Can I customize the PCB width and LED color?
Yes, we offer various PCB widths (3mm to 10mm) and a wide range of color temperatures (3000K to 12500K) to meet your specific needs.