Frequently Asked Questions
Are you a manufacturer or a trading company?
Our company is a professional LED strip light manufacturer with our own factory located in Shenzhen, China.
Is OEM service accepted for these LED strips?
Yes, we provide OEM services based on your specific requirements. Please note that a Minimum Order Quantity (MOQ) will apply.
How do you ship the goods and what is the arrival time?
We typically ship via DHL, UPS, FedEx, or TNT, which usually takes 3-5 days. Airline and sea shipping options are also available.
What is the process for proceeding with an order?
First, share your requirements. Second, we provide a quote. Third, the customer confirms samples and places a deposit. Fourth, we arrange production.
Can I print my logo on the LED light products?
Yes. Please inform us formally before production begins and confirm the design based on our samples.
What kind of guarantee do you offer for your products?
We offer a 2 to 5-year warranty on our products depending on the specific model and requirements.