Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional LED strip light manufacturer with our own factory located in Shenzhen, China.
Do you accept OEM services?
Yes, we provide OEM services based on your requirements. Please note that a Minimum Order Quantity (MOQ) will apply.
What are your shipping methods and delivery times?
We typically ship via DHL, UPS, FedEx, or TNT, which usually takes 3-5 days to arrive. Airline and sea shipping options are also available.
Is it possible to print my logo on the LED light products?
Yes. Please inform us formally before production begins and confirm the design with us.
What kind of warranty do you offer for your products?
We offer a warranty ranging from 2 to 5 years depending on the specific product model.
How do you handle faulty products?
Our products are manufactured under a strict quality control system with a defective rate of less than 0.2%. For any issues during the warranty period, we provide replacements or repairs depending on the situation.